'All that for a cup of soup': Karen's card gets declined so she gets her husband to yell at and rough up the young cashier, manager comes to the rescue

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  • 01
    Food - Posted by u/sockminss 1 day ago Karen and her husband at Panera Karen
  • 02
    Font - I used to work at Panera. This one time a woman came in and ordered something on our kiosk (little computer screen where people can just search what they want to eat and insert their card). The restaurant was empty at this time. She was the only one there and I asked her a few times if she needed help with anything but she said no each time.
  • 03
    Font - After a while she walks up to me and asks where her food is, and that it usually doesn't take this long for just a cup of soup. So I go to the computer in the back and see that there are no new orders. I go to the kitchen and ask. They tell me there hasn't been an order in a while. Her card has been declined and that's why she didn't get her food. I go back and tell her this.
  • 04
    Font - She gets mad at me. I ask her if when she ordered did the screen say approved. She goes "No it didn't say approved but I know I was charged." Bitch how? I tell her I can ring her up for the soup and that I'll make sure it's top priority in the kitchen. Even offered her a free pastry for the trouble.
  • 05
    Font - She declines, tells me to go f k myself and leaves. Not even two minutes later her husband comes in yelling at me that the card was not declined. He told me I made his wife feel like shit and that she was crying in the car because of how I treated her (???) and this man walks into the kitchen yelling at my coworkers to give him his cup of soup.
  • 06
    Font - I didn't know what to do so I tapped on his shoulder and told him he wasn't allowed back there, to which he told me that if I try to hit him again he'd call the cops (?????) mind you, he was a 5'11 ish grown man and I was 20 at the time. I've always been a pretty small looking girl for my age so it's funny that he took the tap on the shoulder as a threat, but I know that was my fault for touching him.
  • 07
    Font - At this point my manager notices what's going on. The man was grabbing me by the shoulders and yelling, and my manager escorted him out, let me leave early. All that for a cup of soup that I was willing to give them for free and call it my mistake if they had just not been complete a holes
  • 08
    Font - sockminss OP 22 hr. ago ● We should've called the cops but it all happened so fast, and I was the only one witnessing this until he started shaking me. That's when my manager kicked him out and told me to go home for the day.
  • 09
    Font - Ontario0000 Reminds me a time I was a waiter.Karen and Ken shows up during the lunch rush.We get mostly the business crowd so they are regulars.They demanded to be seated because they only got 30 minutes for lunch.We told them we are full and if they wanted to come back in 45 minutes the regulars would be leaving.Then they started to say do you know who we are.I said no but then demanded the manager.Manager told them the same thing and they started to cursed at the manager and me.We seen
  • 10
    Font - sockminss OP. 1 day ago God, I hate people like that. At my job what people would do when they didn't get their way was to say, "the manager knows me, they do this for me all the time." This was always a lie, of course
  • 11
    Font - Key_Concentrate_5558 "Do you know who I am?" 16 hr. ago ● No, but if you're having trouble remembering your own name, maybe you should see a doctor.
  • 12
    Font - Channel5exclusive · 6 hr. ago This happened to my mother and step- father. They were in a massively long line up going through security at the airport in New York. They were a the front of the line about to go through security when a tall African American guy and the two or three people he was with tried to butt in front of my mother and step-father. Security wasn't having it and told him to go to the end of the line. The man argued with security that he had made arrangements to do this t
  • 13
    Font - The security guard said no. The man then say "I'm famous. I play basketball in the NBA.". My step-father piped up and said "You can't be that famous if nobody knows who you are.". The man was not amused though he didn't say anything to my step- father. I wish I could say he sent to the back of the line but more security showed up and delt with Mr. NBA star and let him through. Mostly just to be rid of him. The security guard that had been dealing with Mr. NBA star was sent off on a break
  • 14
    Font - /PLACE AmazingChicken 9 hr. ago More like, "Don't you know who I think I am?" Also, people who act this way in public would not be driving a Bentley. Too self-aware.
  • 15
    Font - desdmona 1 day ago I dread the kiosks at my store. I work at a cannabis retailer, so everything is locked up. You can use the kiosk, but we still have to grab your product. If we're busy, we don't often notice you using them and for some reason ppl who do use them think that they can jump the line.
  • 16
    Font - Alarmed_Tea_1710 1 day ago I loved when a customer 3x my size would ignore me as I spoke to them and if I tap them on the shoulder, they would jump back and start screaming that I can't lay hands on them. ? Okay bro. You still aren't allowed back here.
  • 17
    Font - Temporary_Big8747 1 day ago This pisses me off and breaks my heart at the same time. Society has turned into a lot of entitled bullies anymore that demand to always be right. Workers should never be subject to things like this. I'm so sorry you and your coworkers had to experience this. Some people are just sickening like this. What an angry world we live in anymore.. it's a shame.
  • 18
    Font - People have really turned so much more aggressive over the past handful of years. It's alarming and sad. You never know what anyone is capable of doing. Like during covid, omg..I could not believe how people treated grocery store workers. It was absolutely disgusting. I was never raised to treat people disrespectfully, so I have a hard time trying to understand what makes people think it's ok to be disrespectful. I deal with disrespect every single day with my job. I'm very thick. skinned
  • 19
    Font - ok. I hope someday they look back at how ignorant they were and realize how ridiculous they looked acting that way. Hang in there honey & never give up hope on anything in life, no matter how rotten people get, try to stay positive. There's still decent people out there in this world! (((Hugs)))
  • 20
    Font - RoyallyOakie 22 hr. ago If his wife was crying in the car over a cup of soup, they have bigger issues. The second he stepped into the kitchen it should have been a "leave now, or we'll be making a phone call. "
  • 21
    Font - libdurk 21 hr. ago ● To be fair, I once cried in a Panera because they wouldn't let me order 1/2 baked potato soup mixed with 1/2 broccoli cheddar, and just stood there asking "but why" with tears streaming down my face. My husband of a month thought he'd married a psychopath. Nope, just newly pregnant and had no idea what was happening to me.
  • 22
    Font - shaensays 3 hr. ago ● It is truly frightening how batsh t people can go over a fast food burger. I don't want to excuse people, but I see a lot of severely angry people who need some help. It's not normal to near have a stroke over someone 'needing to go back to their own country' or terrorise their neighbours.
  • 23
    Font - To help solve the problem, limit knowledge to things that don't offend even one person and they will grow up to be uninformed indoctrinated youths whose pastime is to go lynch anyone who has used words like gay or democracy or myriad racial terms. I'm not sure how one would react to homosexuality and racism as an adult for the first time. I babble. But this shit is not going well eh.
  • 24
    Font - Open YardBox 22 hr. ago You should have yelled loudly, "NO SOUP FOR YOU!" Doing the Elaine dance would have tripled the effect.
  • 25
    Font - Reasonable_Ad8991 6 hr. ago Woman came into the kitchen and grabbed me, ripping my shirt. Called the police and was arrested. Got fired for it. Management said I should have called them not the police. Bad publicity. She ended up getting charged and paying restitution for the work shirt, which was paid to me.
  • 26
    Font - SquishyThorn - 22 hr. ago It's hilarious when people get mad over a declined card. One time I had a lady tell me "I don't know why it happened I have $20K in our bank account here look!" and she shows me and so just stood there like Uhhh... Why do they think we care or that it's our fault? Call your goddamn bank.

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